Privacy Policy

1. Who We Are

5minsaway.com (the “Service”) is operated by Zeekstar LLC (“we”, “us”, “our”). We run an online marketplace that connects customers with nearby stores and service providers that deliver to them. This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. It applies to our website and to our mobile applications.

2. Information You Give Us

When you place an order, we collect:

• Your name
• Your mobile phone number
• Your email address (optional)
• Your delivery address and its map coordinates
• The items you ordered and any delivery notes you write
• Whether you consented to receive SMS updates about your order

When you register a store (vendors and their staff), we collect an email address and password for your account, your store name and description, your business address and its coordinates, your contact phone number, your business category, and any logo you upload.

We never receive your full payment card details. Card payments are entered on a payment page hosted by Stripe and go directly to Stripe. We only receive a payment reference and the status of the payment. See section 6.

3. Information Collected Automatically

• Approximate location from your IP address. When you open the Service, we may look up the general area of your IP address (via ipapi.co) so we can show stores near you before you type an address. This gives a city-level estimate, not a precise position.
• Device and log data. Our hosting provider records standard technical information such as IP address, browser or app version, and the pages requested, which we use for security, debugging, and abuse prevention.

4. Location Information

Location is central to the Service: we can only show you stores that actually deliver to where you are. We obtain location in three ways, and you control all of them.

• Precise location (GPS). Only if you tap “Use my current location” and grant permission. We use it to centre the map and to find nearby stores. We use it only while you are using the app — we do not track your location in the background.
• An address you enter or a pin you drop. Used to check which stores deliver to that point, and saved as your delivery address if you place an order.
• Approximate location from your IP address. Used as a starting guess when you have not given us anything else.

You can revoke location permission at any time in your device settings (iOS: Settings → Privacy & Security → Location Services), or in your browser’s site settings. The Service still works — you will simply need to type a delivery address instead.

5. How We Use Your Information

• To show you stores that deliver to your location
• To place, process, and deliver your order
• To take payment and, where necessary, issue refunds
• To send you order updates, if you opted in to SMS
• To let a store fulfil and deliver the order you placed with it
• To operate vendor accounts, approve stores, and moderate listings
• To keep records required for tax, accounting, and dispute resolution
• To detect, prevent, and investigate fraud, abuse, and security incidents

We do not sell your personal information, and we do not share your mobile number with third parties for their own marketing.

6. Payments

Card payments are processed by Stripe. When you choose to pay by card, you are taken to a payment page hosted by Stripe and your card details are submitted directly to Stripe. Zeekstar LLC does not see, store, or transmit your full card number. Stripe processes your information as an independent controller under its own privacy policy at stripe.com/privacy. Where a store accepts cash on delivery, no card data is collected at all.

7. SMS Messages

If you tick the SMS consent box at checkout, we send you transactional text messages about your order. Vendors who opt in during registration receive texts when an order is placed at their store. Messages are sent through Twilio.

• Message frequency varies with order activity.
• Message and data rates may apply.
• Reply STOP to unsubscribe at any time; reply HELP for help.
• We do not sell or share mobile opt-in information with third parties for marketing or promotional purposes.

Full terms of the messaging programme are in section 17 of our Terms of Service.

8. Who We Share Information With

The store you order from. To fulfil and deliver your order, the store receives your name, phone number, delivery address, order contents, and any notes you added. Stores may only use this to complete your order.

Service providers who operate the platform for us:

• Supabase — database hosting and vendor account authentication
• Stripe — card payment processing
• Twilio — SMS delivery
• Google Maps Platform — maps, address autocomplete, and converting addresses to coordinates
• ipapi.co — approximate location from IP address
• Vercel — application hosting

We may also disclose information where we are legally required to, or to protect the rights, safety, and property of our users, our vendors, or Zeekstar LLC.

9. Storage on Your Device

We use your browser’s local storage rather than advertising cookies. We store your shopping cart, and your chosen delivery address and coordinates, so they survive while you move between pages. Vendors and administrators also receive a session cookie that keeps them signed in. We do not use third-party advertising or cross-site tracking cookies. Clearing your browser or app data removes these values.

10. How Long We Keep Information

We keep order records for as long as needed to provide the Service and to meet tax, accounting, and dispute-resolution obligations, which is typically several years. Vendor account information is kept while the account is active. When an account is deleted, we remove the account and its login credentials; order records may be retained in an anonymised or reduced form where we are required to keep the transaction history.

11. Your Rights and Choices

• Access or correct the information we hold about you.
• Delete your account. Vendors can delete their account from the vendor dashboard settings, or by emailing us. Deleting your account removes your login and store profile.
• Stop SMS messages by replying STOP to any message.
• Turn off location access in your device or browser settings at any time.
• Request a copy of the personal information associated with your orders.

To exercise any of these, email support@5minsaway.com. We may need to verify your identity — for example by confirming the phone number used on an order — before we act on a request.

12. Security

Data is transmitted over encrypted connections (HTTPS) and stored with access controls at the database level. Payment card data never reaches our servers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to address vulnerabilities promptly.

13. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

14. International Users

5minsaway.com operates in more than one country. Your information may be processed and stored in the United States or in other countries where we or our service providers operate, which may have different data-protection rules than your own. By using the Service you consent to this transfer and processing.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be communicated through the Service. Continued use after an update means you accept the revised policy.

16. Contact Us

If you have questions about this Privacy Policy or about your information, contact us at:

5minsaway.com — operated by Zeekstar LLC

Email: support@5minsaway.com