Support
We’re here to help with orders, deliveries, refunds, and store accounts.
Contact us
Email us and we’ll reply as quickly as we can — usually within one business day.
support@5minsaway.comTo help us find your order fast, include your order number and the phone number you used at checkout.
Problem with an order
Every order has a tracking page — the link you received when you checked out. It shows the current status and the store handling your order.
- Order is late or hasn’t arrived: check the tracking page first, then contact us with your order number.
- Wrong or missing items: email us with your order number and what was wrong, and we’ll take it up with the store.
- Need to cancel: contact us immediately — once a store has started preparing an order it may not be cancellable.
Refunds and payments
Card payments are processed securely by Stripe. Approved refunds go back to the card you paid with and typically take 5–10 business days to appear, depending on your bank. For cash-on-delivery orders, refunds are arranged directly with us.
No stores are showing near me
We only show stores that actually deliver to the address you set, so coverage depends on where you are. If you see “No stores deliver here yet”:
- Check the address at the top of the screen is the one you want.
- Try a nearby address, or drop a pin on the map.
- We’re adding stores continuously — it’s worth checking back.
Location permission
Location is only used to find stores near you while you’re using the app — never in the background. You can change or revoke it at any time:
- iPhone or iPad: Settings → Privacy & Security → Location Services → 5minsaway
- Web browser: the site permissions menu next to the address bar
If you turn location off, you can still use the Service by typing a delivery address.
Text message (SMS) updates
We only text you about your order, and only if you opted in at checkout. Message and data rates may apply.
- Reply STOP to any message to unsubscribe.
- Reply HELP for help.
Selling on 5minsaway
Own a store or offer a service? You can apply to sell on the platform, and manage your menu, hours, and orders from your own dashboard once approved.
Apply to sell on 5minsaway · Store owner sign in
Trouble with your store account, approval status, or payouts? Email vendor support.
Your data and account
You can ask us for a copy of the information associated with your orders, ask us to correct it, or ask us to delete your account. See our Privacy Policy for the details, then email us and we’ll take care of it.
5minsaway.com — operated by Zeekstar LLC
Email: support@5minsaway.com